How is my personalization going to appear?
As you enter the personalized text, you will notice that you are not seeing a real time change of the product’s image that shows your personalization. Do not worry as your personalized text will be included on your order form. Your selected product and design will have the same effect(s) as the product’s image.
Where can I find Image Requirements for Photo Upload Products?
Please review our Image Requirements Page.
What is the earliest arrival date for your products?
We make every attempt to deliver your products to you as quickly as possible. Factors including your product and its personalization type will influence your delivery date.
We make every effort to get your order shipped out within 2 business days.
My promotion code/gift certificate doesn’t work/I’m not getting my discount.
Only one promotion code can be used per order. To redeem a promotion code, please enter it in the ‘Promotion or Source Code’ field found on your Shopping Cart page or in the ‘Promotion Code’ field found on the Billing page of checkout. To redeem a Thanksology gift code on an order, please enter the gift code number on the Billing page of the checkout process. Thanksology gift codes do not expire and only one certificate may be used at a time. If you need further assistance, please contact our customer service department at 623-208-3126.
Can I use a debit card?
Yes, we accept debit cards as form of payment. However, please note that we authorize credit cards and debit cards at point of sale but we do not charge your card for an order until the order has shipped. This can be mistaken for a double billing. Each financial institution is different; therefore please refer to the issuing bank of your debit card for their specific authorization processes.
Can I have more than one gift message sent per address?
Unfortunately, at this time, we are not able to send multiple gift messages to one shipping address.
Can I put multiple items into one gift box?
Due to the uniqueness of our presentation and the precise measurements of our gift boxes in relation to our merchandise, we only offer one gift box per item at this time
My password doesn't work.
If you are not able to log into your Thanksology account, please check the following:
1. Ensure you are entering your email address and password under the ‘Returning Customer’ section of the log in screen.
2. The password field is case sensitive, so please check that your Caps Lock key is off.
3. To ensure you have the right password, enter your email address, click on the ‘Forgot Password’ link and your password will be sent to you.
If you are unable to log in after trying the above steps, please contact us toll free at 623-208-3126 and any representative will be happy to assist you.
Does the packing slip include pricing information?
Our packing slips also act as an invoice as most of our orders are business gifts and the invoice is needed for tax purposes.
If you would like the prices to not be included on the invoice, please let us know by filling out the “NOTE” box during your checkout.
How do I know you received my online order?
You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to the USPS, for online tracking!
Can I cancel or change my order?
Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within 48 hours! Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
NOTE: Thanksology.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
What if I am not satisfied with my order?
We stand behind the quality of every product we sell. If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.
We understand that everyone makes mistakes (including us!). Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 30% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All refunds or exchanges must be requested within 30 days of receipt.
What are your Shipping & Handling methods?
We use the USPS Priority Mail service to fulfill all of our order deliveries.
Do I have to create an account if I want to order online?
No. While creating an account allows you to access previous orders, track shipments, create an Address Book and have a faster checkout next time you shop, you may place an order as a “guest” without creating an account. You will still be asked for billing and shipping information, but this will only be used to process your order.
Are there any minimum order requirements?
No, there are no minimum order requirements.
Are there any artwork or setup fees?
We do not charge a setup fee, and most artwork will not have an artwork fee applied. However, if the artwork requires significant editing or converting we will provide you with the artwork fee in advance. Artwork fees are minimal and are only intended to recover the cost of editing. And, upon request, converted artwork can be provided to the customer.
Does "characters" include spaces?
Yes spaces do count as characters.
Can you overnight my order?
We can usually accommodate rush requests, but please contact us at 623-208-3126 to discuss your specific needs.